CLIENT01
Project support
Existing clients should use the support channel and references defined in their service agreement.
PRODUCT02
Product help
Share product name, environment, user impact, screenshots and steps to reproduce the issue.
SECURITY03
Security reporting
Report suspected vulnerabilities privately with enough detail for triage. Do not include unnecessary sensitive data.
GENERAL04
General assistance
For website, billing, partnership or non-urgent questions, use the contact form or company email.
01
Before submitting
Include the environment, impact, time first observed, recent changes, error messages and safe reproduction steps where relevant.
02
Urgency
Published support hours and response targets must match the signed service agreement. Do not rely on the website for emergency services.